Terms and Conditions

The terms and conditions stipulated herein (“Terms of Use”) contain the current terms and conditions that apply to your redemption and/or purchase from http://voucher.gameview.asia (the “Platform”). Your agreement tothe Terms of Use constitutes an agreement for use of service provided by GameviewSdn. Bhd. (“Gameview”) and its wholly owned subsidiaries in the Platform. All transactions executed through the Platform, regardless of whether it is in the form of a monetary transaction, is governed by the laws of Malaysia and any statement herein in relation to time, period and place is based upon the time, period and place of Malaysia.

 

Agreement to Terms of Use

The Terms of Use serves as a legal agreement between Gameview and yourself(also hereinafter referred to as a “User” of the Platform). The Platform is the property of Gameview and its licensors. By accessing or using the Platform, any Gameview application and/or services (“Services”) you agree that you have read, understood, accepted and agreed to be bound by the Terms of Use. If you do not agree to theTerms of Use, do not access and/or use the Platform or the Services.

 

Gameview reserves the right, at any time and at its sole discretion, to change, modify, add or remove, whether in whole or in part, the provisions of the Terms of Use. It is your responsibility to check these Terms of Use periodically for any changes. Your continued use of the Platform following the notification of changes shall mean that you have agreed to and accepted the changes. You hereby agree and acknowledge that Gameview may change and/or discontinue any of the Services for any reason whatsoever, including but not limited to thecontents of the Platform, at any timewithout notice and liability to you. Pursuant to your compliance with the Terms of Use, you shall have a personal, non-exclusive, non-transferable and limited privilege to enter and use the Platform and/or Services.The use of the Platform and/or the Services shall be solely for your ownprivate and non-commercial entertainment purposes.

 

Privacy

When you visit our web and/or mobile applications or send us e-mails, you hereby consent to receive electronic communications from us to your designated phone numbers and/or emails. We will communicate with you via e-mail, phone calls or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other forms of electronic communicationbetween us in compliance with the Personal Data and Protection Act 2010 (“PDPA 2010”) as set forth herein below.

 

Personal Data Protection Notice (“PDPA Notice”)

 

This PDPA Notice is issued by GameviewSdn. Bhd. (Company No.:986193-M) (“Gameview”)a company incorporated in Malaysia under the Companies Act 1965 with its principal address at No.2, Level 2, Avenue 1, Avenue Ampang, 68000 Ampang, Selangor, Malaysia to all our valued customers and prospective customers.

 

Gameview respects your privacy with regards to your personal data and information (“Personal Data”) which you have provided to us and we are committed to protecting your privacy and this PDPA Notice sets out how we collect, use and protect your Personal Data which you have provided to us in strict compliance with the PDPA 2010.

 

You hereby consent to the processing of your Personal Data by Gameview and its subsidiaries in order for Gameview to enter into commercial transactions with you or to deliver the necessary communications, Services and/or products in connection with Gameview, when you are accessing our Platform or communicating with us.

 

1.            Personal Data

 

1.1          The Personal Data that you provide or have provided to Gameview may include but not limited to information such as your name, address, telephone number, national registration identity card number, passport number, email address, nationality, race, religion, occupation or profession, business or employer’s information, work history, compensation currently and historically, particulars of your spouse or family members and bank account and credit card information.

 

1.2          In respect of personal data of third parties such as your spouse or family members, you warrant that you have obtained their consent in allowing us to process their personal data and you will undertake to extend a copy of this Notice to them.

 

1.3          In addition to the Personal Data that you have provided to Gameview directly (whether the Personal Data was given to us when you engage us for provisionof our Products or Services or during any communication with Gameview), your Personal Data may also be collected from variety of sources, including but not limited to, directly or indirectly from your legal representatives, agents and/or employer when you, your legal representatives, agents and/or employers send us completed enquiry, application and/or registration forms via various means, including online and physical hardcopies at public venues or in any of our premises. Also, when accessing the Platform, cookies will be collected by us as well. However, if you do not want your Personal Data tobe collected via cookies, you may deactivate cookies via your internet browser’s setting page.

 

2.            Purpose of collection of Personal Data

 

2.1          By engaging Gameview for any matter arising from or in connection with the Services, you hereby agree and consent to Gameview using and processing your Personal Data provided to Gameview, in the manner and for the purposes described below:-

 

(a)          For the provision of the Services;

(b)          the delivery of notices, Services or Products and the marketing of such service or products whether present or future, to you;

(c)           to investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our Services with our customer relations teams; 

(d)          forGameview to communicate with you;

(e)          for the operation, administration, management and record-keeping;

(f)           those purposes specifically provided for in any particular service or product offered by us or our partners;

(g)          marketing and client profiling activities;

(h)          credit assessments, financial and background investigation as and when deemed necessary for the provision of the Services;

(i)            to process your payment transactions;

(j)           for security and fraud prevention purposes;

(k)          for the purposes of exercising or performing any right or obligation which is conferred or imposed by law on us;

(l)            to provide information to regulatory and governmental authorities in order to comply with statutory and government requirements; and

(m)         to enable us to send you information by e-mail, regular postal mail, or means of telecommunications such as telephone calls, SMS messages or social chat applications or internet social media on products and services offered by selected third parties that we think may interest you but in doing so we maintain control over your Personal Data and we will not disclose your Personal Data to such third parties without your prior written consent.

 

2.2          Gameview may also use and process your Personal Data for other purposes such as:-

 

(a)          to send you materials such as season greeting cards, newsletters, articles, write-ups and other updates, distribute information of events, conferences, talks and seminars which may be of interest to you; and

(b)          potential referees to editors/researchers, publications, reports and journals, potential clients and business partners who request for referees of past work in our credential statements, tenders and submissions, if any, by way of mail and/or electronic mail.

 

In the event that you do not agree or consent to Gameview processing your Personal Data for the purposes set out in this paragraph 2.2, please notify Gameview by contacting Gameview via the contact details set out in paragraph 5 below.

 

3.            Failure to Provide Personal Data

 

3.1          The provision of your Personal Data is voluntary. However, if you do not wish to provide your Personal Data or insufficient Personal Data is provided to Gameview, Gameview will not be able to provide you with the Services you require or to communicate with you effectively. Further, you hereby agree that Gameview shall not be held liable for any of the consequences arising from the non-provision of your Personal Data.

 

4.            Disclosure of Personal Data

 

4.1          Personal Data provided to us will generally be kept confidential but you hereby consent to us disclosing your Personal Data to other companies, service providers or individuals to perform functions on our behalf, and consequently may provide access or disclose your Personal Data to third parties, including but not limited to, such as those listed below:-

 

(a)          data entry service providers;

(b)          storage facility providers;

(c)           banks and financial institution;

(d)          professional advisors and external auditors;

(e)          insurance companies;

(f)           information technology (IT) service providers;

(g)          government agencies, statutory authorities, regulatory bodies;

(h)          any person to whom we are compelled or required to do so under the law;

(i)            our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data; and

(j)           such other party as Gameview deems necessary for the purposes mentioned in paragraph 2 above.

 

4.2          Gameview may utilize information technology facilities and servers located outside of Malaysia and your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia. Your hereby understand and consent to the transfer of your Personal Data out of Malaysia.

 

5.            Right of Access and Correction of Personal Data

 

5.1         You may at any time hereafter request for access to, or request for rectification or correction of your Personal Data, or limit the processing of your Personal Data by Gameview, as the case may be, subject to the exceptions and restrictions as may be contained under the laws of Malaysia. If you wish to do so, please contact:-

 

Customer Service Officer

GameviewSdn. Bhd.

No.2, Level 2, Avenue 1, Avenue Ampang, 68000 Ampang, Selangor, Malaysia

Email: csv@gameview.my

Tel (MY): +603-42960833

 

You may also contact the Customer Service Officer which details are as provided above for any inquiries or complaints in respect of your Personal Data.

 

5.2          Please note that with respect to your right of access and/or correction of your Personal Data, Gameview has the right to refuse your requests to access and/or make any correction to your Personal Data for the reasons permitted under the laws of Malaysia, such as where the expense of providing access to you is disproportionate to the risks of your privacy.

 

5.3          In the event of any change in your personal data, you are obliged to promptly contact and notify Gameview.

 

6.            General

 

6.1          We reserve the right to amend or modify this PDPA Notice from time to time, as the case may be, and the updated version shall apply and supersede any and all previous versions, including but not limited to leaflets, or other hard copy versions. Please check the Platform for information on our latest practices.

 

6.2          This PDPA Notice is issued in English.

 

Copyright& License

All contents included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the intellectual property of Gameview or its content suppliers and protected by Malaysia and international copyright laws. You shall not in your own capacity or cause any other party to modify, decompile, disassemble, reverse engineer, copy, transfer, create derivative works from, rent, sub-license, distribute, reproduce, frame, republish, scrape, download, display, transmit, post, lease or sell in any form or by any means, in whole or in part, use for any purpose other than for using the Services pursuant to theTerms of Use or otherwise exploit any of the products and/or materials without Gameview’s explicit, prior written permission. Any reproduction or redistribution of products and/or materials not in accordance with the Terms of Use is explicitly prohibited and may result in the termination of your account as well as severe and criminal penalties. You hereby acknowledge that you do not acquire any ownership rights by using the Services or by accessing any of the Service Materials, or rights to any derivative works thereof.

 

Account Information

When you access the Platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile devices, and you agree to accept responsibility for all activities that occur under your account or password. You agree that it is your own obligation to safeguard your account and password carefully and with full awareness that a failure to keep your account and password secure will enable others to engage in transactions through the Platform which you will be legally responsible for.

 

Gameview reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. You shall undertake to keep your account information private and not let anyone else have access to your Account or do anything that might jeopardize the security of your account. Please take note thatGameview will not ask you to reveal your password or contact you to ask you to provide your password. You hereby agree that you will provideaccurate and complete information to us in your account, and that you will update that information promptly if there are any changes to prevent any unwanted consequences and Gameview will not assume any responsibility for the said consequences.

 

Refund Policy

All purchase and/or redemption of our “Products” (including but not limited to game points, game cards and gift vouchers) are NON-REFUNDABLE. You can purchase and/or redeem our Products via the Platform and you can check your purchase/redemption history via our order history section. Gameview keeps records of your transaction in order to deal with any subsequent queries. It is the obligation of the User to check that their information (including but not limited to billing information, shipping information if applicable) are correct and any loss resulted from the User’s negligence shall be the sole responsibility of the User. Gameview will not assume any of the User’s loss due to unavoidable technical failures that affect the normal operations of thePlatform.

 

Termination of Account

Gameview may refuse access to the Services or may terminate your account without notice for any reason, including but not limited to, a suspected violation of the Terms of Use, illegal or improper use of your account and/or Services, User Content, Products or Gameview’s intellectual property as determined by Gameview in its sole discretion. In addition to the foregoing, Gameview may selectively remove, revoke or garnishes benefits associated to your account. “Benefits” shall mean licensed rights granted, awarded, gifted, provided to and/or purchased by you to access and/or use the online or off-line elements or features of the Services and Products. If your account is terminated, suspended and/or if any Benefits are selectively removed, revoked, or garnisheed from your account; no refund or benefits or any forms of reimbursement will be granted or credited to you. You hereby acknowledge that Gameview is not required to provide any notice to you before suspending or terminating your account or selectively removing, revoking or garnishing benefits associated to your account. If the User’s account is terminated due to the fault of or breach by the User of any of the provisions herein, Gameview may refuse to approve the User’s subsequent application.

 

User Management

Gameview may take any or all of the following measures against members who have violated the Terms of Use, applicable laws and regulation or general commercial practices:

(a)          Withdrawal of all or part of the benefits given by Gameview;

(b)          Restriction on the access and/or use of the Platform and Services;

(c)           Termination of the User’s account;

(d)          Claim for losses and damages.

 

Sales, Purchase, Order, Deliveries and Payment

 

1.            Sales

Gameview shall sell and the User shall purchase/redeem the Products in compliance with this Terms of Use. Once the order is confirmed and the transaction is approved, there will be no cancellation allowed. NO REFUND will be entertained.

 

2.            Purchase

All orders for the Products (“Order”)made by the User in the Platform shall be subject to acceptance by Gameview, which acceptance is at the discretion of Gameview.

 

For purchase of electronical game points/game cards/gift vouchers, upon payment made, the purchased service code (“Code”) will be sent to the User’s order history and the User will be able to retrieve the Code via the Order History page.

 

For redemption of any physical purchase, once the User placed an Order, a unique Purchase Order Number will be automatically generated and provided to Customer in their Order History to facilitate tracking of Customer’s Order. The provision of such Purchase Order Number does not operate as an acceptance of Customer’s Order and merely serves as confirmation that the Customer’s Order has been received by Gameview.

 

All Order made by the User will only be deemed accepted by Gameview when the Products is/are shipped and dispatched to your address as specified in your Order.

 

3.            Delivery & Shipping

(a)          Delivery of the Products shall be made to the address you specify in your Order.

(b)          Upon receiving payment by you, we will ship and dispatch the Products to you within the time frame stipulated below.

(c)           Thedelivery timeframe will differ by region, for example: seven (7) working days within Klang Valley, fourteen (14) working days for other areas in Peninsular Malaysia, and twenty-one (21) working days for East Malaysia. Please take note that the delivery timeframe as stated herein are estimated time only and delays may occur. The time of delivery shall not be of the essence, and Gameview shall not be liable for any delay in delivery whatsoever caused.

(d)          Once the Products ordered by the customer is sent out,tracking number will be provided within 24 hours and you may check the delivery status at the Order History page or through your e-mail. In the event that the tracking number is not reflected via the shipping company’s website, the customer is required to contact the shipping company directly.

(e)          Gameview will only accept orders of Products that will be delivered to any state address in countries where the Services are provided by Gameview.

(f)           Gameviewshall not be liable for increased cost, loss of profits or goodwill or any other special, incidental direct or indirect or consequential damages due to late delivery or non-delivery of the Services.

(g)          In the event that the shipped parcel is returned to us for whatever reason including but not limited to wrong address provided, no one to accept the delivery,and any other reasons by fault of the customer,Gameview will not be responsible to pay for the subsequent delivery fee.

(h)          The customers are obliged to open the package received for further inspectionto verify if the parcel is damaged or tempered,before signing the acceptance or acknowledgment slip.

(i)            The customers should not sign the acknowledgment slip if any of the Product(s) ordered ismissing or visibly damaged and upon such damage, the customer should contact Gameview within seven (7) days to void any disputes or complaints.

 

4.            Payment

(a)          Pricing of the Products shall be stipulated in the official price lists published by Gameview in the Platform which Gameview has the sole discretion, at any time and from time to time, amend the price lists. The prices of products or services of Gameview on the date of placement of Order shall be deemed to be the final prices payable by the User.

(b)          Unless stated otherwise by Gameview, the pricesof products or services of Gameview as stated in the price lists is inclusive of transportation costs for delivery of Products from Gameview to User within Malaysia.

(c)           The User shall pay for the Products and/or Services in the form of credit card payment or redeem any Products using loyalty points, e-gift cards or a promotional voucher of our Business Partners in such manner acceptable to us.

“Business Partners” for the purpose of this Terms of Use shall mean such company or person that make available its loyalty points, reward points, e-gift cards, promotional voucher or such other means for the User to purchase any Products on the Platform.

(d)          Upon authorisation of the payment or redemption, by clicking the “Buy Now” button you are confirming that the credit card belongs to you or that you are the legitimate holder of the loyalty points, e-gift cards or promotional voucher, and have sufficient credit facilities or funds to cover the cost of the Products.

(e)          Gameview reserves the right to accept and reject any transaction that was made without the obligation to disclose the reasons of any unsuccessful transactions that may occur. In the event that the transaction is rejected due to a failure in credit card payment, the User can contact their local card issuers to rectify the matter.

(f)           All transactions done via credit card is subject to all individual card issuers terms and conditions which is governedby theBank Negara rules and regulations.

(g)          Any matters related to the User’s credit card such as but not limited to credit card statement, monthly billings, summary of reward points,the Useris required to contact theirrespective bank directly.

 

Risk of Loss or Damages

Risk of loss or damage to the Products and/or Services shall pass to the User on the physical delivery of the Products to the address identified by the User in the Order.

 

Changes in Services

Gameview may, at its sole discretion, update or discontinue any Products and/or Services and revise the prices for the Productsand/or Services as listed on the Platform or elsewhere at any time.

Products images as seen on the Platform or in the marketing materials (advertisements, catalogues, specification sheets, etc) may slightly differ from the actual product that you receive.

Acceptance of all Order made are subject to the Terms of Use, which supersede any other terms stipulated in the Platform and shall override any other terms referred to by the User or in any course of dealing.

 

Resale

The User agrees and warrants that the purpose of purchasing/redeeming the Products and/or Service is for the User’s own individual or personal use only, and not for resale. Gameview shall be entitled to refuse to accept orders placed if the User breached any of the provisions of the Terms of Use and/or if Gameview has reasonable grounds to suspect that the User will breach the Terms of Use herein.

 

Disclaimer of Warranties and Limitation of Liability

(a)          The Platform and/or Services are provided on an “as is” and “as available” basis. All data and/or information contained in the Platform and/or Services are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory, including the warranties of satisfactory quality or fitness for a particular purpose, non-infringement of third party rights, title, merchantability, are given in conjunction with the Platform and/or Services.

 

(b)          Notwithstanding the foregoing, Gameview doesnot warrant:

(i)            the accuracy, timeliness, adequacy, commercial value or completeness of all data and information contained in the Platform and/or Services;

(ii)           that the Platform and/or Services will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected; and

(iii)          that the Platform and/or Services are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros.

 

(c)           You hereby expressly agree that your use of the Platform is at your own risk and in view of the security of any information transmitted by you or to you through the Platform or the Services, you hereby accept the risk that any information transmitted or received through the Services or the Platform may be accessed by unauthorised third parties and/or disclosed by Gameview or its officers, employees or agents to third parties purporting to be you or purporting to act under your authority.

 

(d)          You shall be liable to indemnify Gameview and hold Gameview harmless from and against any damages, deficiencies, losses, costs, liabilities and expenses (including legal fees and disbursements) resulting directly or indirectly from or arising out of any breach of any of the representations, warranties, covenants and agreements made by you herein.

 

Dispute

Any dispute or claim in relation to the Platform, Products and/or Services provided by Gameview shall be resolved by arbitration.The Terms of Use herein shall be governed by and construed in accordance with the laws of Malaysia and any legal proceedings commencedin relation to the disputes which cannot be solved by arbitration shall be submitted to the non-exclusive jurisdiction of theCourtsin Malaysia.

 

Applicable Law

Any matters which are not provided for in the Terms of Use shall be governed by the laws of Malaysia.

 

Modification and Severability

Gameview reserves the right to make changes to the Platform, Services and/or the Terms of Use at any time. If any of these conditions and/or provisions in the Terms of Use shall be deemed invalid, void or for any reason unenforceable, such conditions and/or provisions shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions and/or provisions.

 


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